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Customised Order Enquiries

 It is really simple to place a Custom Order Enquiry, below you can find a step by step guide:

or fill out our form at the bottom of the page.

email all your information to

enquiries@heartfelt-products.com or

ring us 07900983669

Here is a step by step guide ...................

We love bringing your ideas to life! Here’s how to place a custom order with us — it’s simple, personal, and made just for you.

Step 1: Choose Your Product

Start by selecting the item you’d like to customise — whether it's one of our embroidered sweatshirts, tees, or accessories.

Step 2: Share Your Design Idea

Please email us enquiries@heartfelt-products.com or fill in the enquiry form below and let us know:

• Your pet’s name (if applicable)
• A clear photo for reference (for pet portraits)
• Any special requests (colors, pose, text, etc.)
• Font or thread color preferences, if you'd like

Step 3: We Digitise Your Design by Hand

We use professional software to manually digitise your design — no auto tools here! This ensures every detail is crafted with care and accuracy.

Step 4: Approve the Preview

We always send a digital preview before we begin embroidery. Just let us know if you’d like to approve it first!

Step 5: Sit Back While We Create

Once approved, we’ll get to work on your custom piece. We will also advise of our typical turnaround time and try to work inline with your expected time frame plus we will keep you updated throughout the process.

Step 6: Enjoy Your One-of-a-Kind Piece!

Your custom order will be packaged with love and shipped straight to your door.

Designed with care, just for you.

Be Different

Design the items you want

No minimum order charges

Friendly Support

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