We are a British company which endeavours to design useful products and where possible place them to be Made in Britain outlined below are general trading terms, Commercial B2B terms are available on request.
DELIVERY OF ITEMS
WHICH COURIER DO YOU USE?
We use Royal Mail for all UK Deliveries. Depending on a variety of factors your order will either be sent by Royal Mail 1st Class Signed for, Royal Mail Tracked 24, Royal Mail Tracked 48 or Royal Mail Special Delivery.
HOW LONG WILL MY ORDER TAKE TO ARRIVE?
Despatch of items will be 3 to 7 days from the date of your payment. Generally if we expect delivery to take longer than 7 days we will email you with a delivery estimatealthough in many cases your order will be despatch sooner than 3 days
DO YOU DELIVER OUTSIDE OF THE UK?
Shipping is only for UK orders.
For bulks orders please contact us for better rates.
REFUNDS AND CANCELLATIONS
I WANT TO RETURN MY ITEM, WHAT DO I DO?
If you are unhappy with your purchase for whatever reason you are able to return this to us within 28 days, as long as it is unused and in the same condition as when you received it. Your refund will be generated on receipt. Postage costs to return the item will not be paid or refunded. Refunds are made as BACS.
HOW CAN I CANCEL MY ORDER?
If you have literally just placed the order we may be able to cancel so please ring us on 0117 9656991 or email us at firstname.lastname@example.org and we can process a cancellation and refund for you via BACS.
T & C's
1.1 Our business name is Heartfelt Innovations Ltd (Trading as Heartfelt Products), we are an English registered company (number 08445402, VAT number 187 019 002). Our trading address and registered office in Bristol BS16. Please see our Contract Details on the website
1.2 We reserve the right to modify these terms and conditions without notice and so you should view them each time you visit our website.
1.3 Your use of this website signifies your agreement to these terms and conditions. They constitute a contract between you and us governing your use of this website. If you are a consumer your statutory rights are not affected by this agreement.
2. Purchase of products or services
2.1 Any purchases on this site are subject to the applicable trading terms and conditions.
3. Instability of the internet
3.1 The Internet is an inherently unstable medium. We do not guarantee uninterrupted or error-free service and accept no responsibility in respect of such interruptions or errors.
3.2 We do not guarantee that this site will operate either fully or in part on any specific computer equipment or in any specific software or that it is free from viruses or anything else that may have a harmful effect on any technology. But we spend a lot of money to make sure it is always safe and always available for you! We cannot be held liable for any harm to your I.T. from the use of this website and constituent orders.
4. Information on this website
4.1 We use reasonable efforts to include accurate and up to date information on this site but make no warranties or representations of any kind as to the accuracy of such information. The information must not be relied upon. It does not constitute medical or other advice. We assume neither liability nor responsibility for any information on this site. Such information is used or relied upon at your own risk.
5. Links to other sites
5.1 On this website we don't tend to show links to other websites unless we think the content is really high quality. If we do show you a link, please don't hold us responsible for what you read there.
6.1 The user name and password selected by you on registration are personal to you and are not transferable. You are responsible for keeping them secure and for any use of the website by anyone using your user name and password.
6.2 You must protect against unauthorized access to your computer. Ensure that you sign off when you finish using a shared computer.
6.3 Any breach of security concerning your user name and password should be notified to us immediately.
7. Data protection
8.1 This section (and any other clause excluding or restricting our liability) applies to our directors, officers, employees, subcontractors, agents and affiliated companies as well as to us. Nothing in this agreement in any way limits or excludes our liability for negligence causing death or personal injury or for fraudulent misrepresentation or for anything that may not legally be restricted.
8.2 We exclude all liability of any kind including breach of contract, tort (including negligence) or otherwise with respect to this website including without limitation its use or any information on it or transmitted in connection with it or any breach of security or any inability to access the website.
8.3 Without prejudice to the previous paragraph, in no event (including our own negligence) will we be liable for any:
8.3.1 economic losses (including, without limit, loss of revenues, profits, contracts, business or anticipated savings);
8.3.2 loss of goodwill or reputation;
8.3.3 special, indirect or consequential losses; or
8.3.4 damage to or loss of data (even if we have been advised of the possibility of such losses) with respect to this website.
8.4 This website is provided “as is”. To the extent allowed by law, we exclude all conditions, terms, representations and warranties, whether imposed by statute or by law or otherwise, that are not expressly stated in this agreement including, without limit, the implied warranties of satisfactory quality and fitness for a particular purpose.
9.1 These terms and conditions constitute the entire agreement between you and us in connection with the use of this website. Any failure by us to exercise or enforce any right or provision of these terms and conditions shall not constitute a waiver of such right or provision. If any part of this agreement is deemed ineffective for any reason, the remainder shall continue in full force. A person who is not a party to this agreement shall have no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement save in relation to paragraph 9.1.
10. Law and jurisdiction
10.1 This contract shall be governed by English law and any disputes will be decided only by the English courts.
We agree never to share data and to hold information in accordance with current legislation